FAQs


Will my item come in a gift box? 

Yes, all jewelry is nicely packaged in a gift box ready for giving, or for safe keeping for yourself.

What is sterling silver?

Sterling silver is a metal alloy containing 92.5% pure silver and 7.5% copper. Pure silver on it's own is very soft for most jewelry applications, since it scratches and dents easily. Sterling silver, with the addition of the copper solves this problem and creates a more durable metal for creating jewelry and other products. Sterling silver jewelry is often stamped .925 to indicate that it is sterling silver. 

How can I find out my ring size?

It is highly recommended that you go to a jewelry store and ask to have your finger sized. Wrapping a piece of paper or string around your finger is not an accurate measurement. Even with getting your finger sized at a jewelry store, keep in mind that your finger can slightly swell when you're hot and shrink when you're cold. The width of the ring can also affect how the ring feels on your finger. When in doubt, get a slightly smaller size for a thin band and slightly larger size for a wider band.  Most rings on this site are offered in 1/2 size increments. Contact us if you need a size that falls within a 1/4 size increment, or if you need a size that is not listed in the options. 

How do I determine what size bangle bracelet to order?

If you own a bangle bracelet the fits you well, you can measure the inside diameter with a ruler. Simply measure the distance at the midpoint on the inside of the bracelet from one end to the other as shown below. 

If you don't have a bangle bracelet handy, you can measure your hand by following these directions: close your fingers together, bringing your thumb and little finger together (as though putting on a bangle)

Using a strip of paper or measuring tape, measure around the closed hand at the widest point, pulling the tape snug against the skin. If you are using a plain strip of paper, mark the paper with a pen, then measure the strip with a ruler. This is the circumference of the your hand.

Find the hand circumference below. Choose a bangle with a diameter at least 1/4" larger than the diameter shown below.

Converting Circumference to Diameter

7-1/2" is approx. 2-3/8" dia. (small)

8-1/4" is approx. 2-5/8" dia. (medium)

8-5/8" is approx. 2-3/4" dia. (large)

Do you re-size rings or bracelets if they don't fit right?

We understand that it can be tricky ordering the perfect size, especially when it comes to rings and bracelets. If you contact us within 7 days of receiving your item we will re-size it at not cost. Please ship the item back within 30 days of receiving your item. You are responsible for the costs of shipping the item back. We will cover the shipping one time to ship it back to you. Please contact us with specific sizing instructions.

How should I care for my jewelry?

Sterling silver and gold-filled eventually will tarnish due to oxidation from salt, sulfur, moisture, and sunlight. For best results, keep jewelry in a cool, dry place for storage. Avoid getting perfume, cosmetics, or cleaning chemicals on jewelry. Avoid going into pools or hot tubs that are treated with chemicals while wearing any jewelry. The good news is that there are many cleaning products you can find to remove tarnish and re-shine your jewelry. There are liquid dips, creams, and polishing cloths. Most jewelry stores sell these products. Follow directions carefully on any products you choose, especially the liquid tarnish removal products. It is important that the jewelry only go in for a few seconds, and you should avoid putting jewelry in that contain delicate stones. Rinse jewelry well after using the liquid and follow up with a jewelry polishing cloth. If you still aren't having good results with do-it-yourself products, visit your local jewelry store to see if they offer jewelry cleaning services, as they have professional equipment that will shine up your pieces quickly. If you have questions regarding how to clean a specific item you purchase from us, just ask and we'll be happy to offer suggestions. You can find our favorite jewelry polishing cloth available for purchase on our website.

When should I expect my order to ship?

Most items will ship in 1-3 days. Custom orders will generally take about 2 weeks, but let us know if you would like your item faster. Depending on the time of year, we can often accommodate your time frame wishes. 

I want to purchase a necklace but would like a different style chain- can I get a pendant with a different chain than shown in the photo?

Yes, we are happy to sell the necklace with a different style or length chain. Simply send us an email describing what type and length chain you prefer, and what type of necklace you're interested in. Additional costs may apply depending on what type and length chain you want. 

Do you have a retail store?

No, Autumn Designs does not have a retail store. Local stores near York, Maine that carry jewelry by Autumn Designs include the York Harbor Inn, the Cliff House, the Bell Farm Shops, Bill & Bob's, Swamp Johns, and the Ogunquit Playhouse.